A little more to go on.
Start with text intake. Optional photo intake is enabled only after private access is tested with your business.
Missed-call text-back for service businesses
Busy on the job?
Keep the next caller engaged.
SecondDial follows up on missed calls by text, collects the job details, and sends a clear summary to your phone—so you can call back ready.
First five plumbing clients: 30 days free · Then $49/month · $0 setup · No credit card
Cancel anytime. Compatible business numbers use conditional call forwarding. We help you check yours.
ONE MISSED CALL. A CLEAR NEXT STEP.Example conversation
01
Missed callMike R. → Your business number
Unanswered02 Caller texts back
Hi! This is SecondDial’s automated assistant for Example Services. Sorry we missed your call. What’s your name and what can we help with?
Mike R. Something is leaking in the basement. ZIP 60614. It’s urgent.
The conversation collects details and an optional photo.
03 You get the summary
Mike R. · ZIP 60614
Leak in basement · Photo supplied
Caller says urgentYou call back and arrange the work.
01 Keep a compatible public number02 Guided forwarding setup03 Owner alerts by SMS
From missed call to useful details
See what happens
after a missed call.
The text conversation starts after the unanswered call is detected. Your summary follows the intake, so you can follow up with context.
Example ServicesExample conversation
Hi! This is SecondDial’s automated assistant for Example Services. Sorry we missed your call. What’s your name?
Mike R.
Thanks, Mike R. What’s the issue and the job ZIP code?
Something is leaking in the basement. 60614.
You can send a photo if you’d like. Is this urgent?
Urgent — the water is spreading.
View optional photo intake
Sample photo attachmentNo private customer image shown.
SecondDialOwner SMS summary · Example
Caller says urgentNew enquiry from Mike R.
- Issue
- Something is leaking in the basement.
- Job ZIP
- 60614
- Photo
- Optional photo supplied
- Urgency
- “Urgent — the water is spreading.”
The details are ready. You decide the next step.
See how setup works
- 1Share your basic details.
Tell us your business name, the business number customers call, and your owner mobile for alerts.
- 2We prepare carrier-specific forwarding.
We check your number and carrier together. There is no universal forwarding code — the exact steps depend on your provider.
- 3Short test and owner receipt.
We run a test call and confirm the enquiry summary reaches your mobile before anything goes live.
- 430 days start after activation.
Your trial begins only after verified setup. First five suitable plumbing clients get 30 days free, then $49/month only if you choose to continue.
Optional photo intake and detailed reporting are not included until verified with your setup.
One focused job, four simple steps
Your number. Their details.
A better starting point.
- 01
They call your number.
Customers reach the business number they already know.
- 02
You miss the call.
With forwarding set up, SecondDial detects the unanswered call and starts a text conversation.
- 03
They share the details.
Name, issue, ZIP, optional photo and urgency—collected by text.
- 04
You take it from there.
A summary reaches your mobile. You follow up and arrange the work.
How does conditional forwarding work?
Conditional forwarding routes unanswered calls from a compatible business number to the service. Your carrier’s forwarding options, caller ID delivery and voicemail behavior need to be checked together during setup. We guide the setup and use a test call before activation. There is no universal forwarding code for every number.
Less guessing when you call back
The right context.
Right on your phone.
You stay in control of the follow-up. SecondDial handles the first text conversation and sends you what the caller shared.
SecondDialOwner SMS summary · Example
Caller says urgentNew enquiry from Mike R.
- Issue
- Something is leaking in the basement.
- Job ZIP
- 60614
- Photo
- Optional photo supplied
- Urgency
- “Urgent — the water is spreading.”
The details are ready. You decide the next step.
Illustrative summary. Exact message formatting may vary.
Keep the conversation open.
A missed call can start a text intake outside your working hours. You decide when and how to respond.
Urgency reflects what the caller says. It assists triage and does not guarantee emergency dispatch or an immediate response.
A guided start
Keep the number
your customers
already know.
We’ll check compatibility before activation. Your business line receives calls; your separate owner mobile receives summary alerts.
Check my numberWe’ll contact you within one business day to check setup and arrange activation. Carrier or registration requirements may affect readiness.
- 1
Request your trial
Tell us about your business and how to reach you.
- 2
Check number & registration
Confirm carrier compatibility and messaging requirements.
- 3
Set up forwarding together
We help configure the compatible business line.
- 4
Test, then activate
A test call checks the flow before manual activation.
A clear monthly view
See the activity.
Make your own assessment.
Monthly reporting covers the missed-call and intake activity. You can judge how the service fits your business.
Bookings and revenue are not documented report metrics. You handle—and measure—the follow-up.
Monthly activity reportSample · Illustrative figures
- Missed calls detected
- 28
- Unique callers contacted
- 24
- Replies received
- 14
- Qualified enquiries forwarded
- 9
Example counts explain the report format. They are not customer results, a forecast or a promise.
Straightforward by design
One focused service.
One simple price.
Try it with your business before choosing a paid subscription.
What would cover $49?
Illustrative arithmetic, not a forecast. Contribution profit is revenue minus the costs of completing that job. Calculation: $49 ÷ profit, rounded up.
30-day free trial
$49/month
After your trial · USD
$0 setupNo credit card to startCancel anytime
- Automated missed-call text-back
- Name, issue, ZIP & urgency intake
- Optional photo intake after private-access testing
- Summary alerts to your mobile
- Guided forwarding setup
- Monthly activity report
Paid enrollment is a separate affirmative step after your trial. No surprise automatic charges.
SMS/MMS allowances and fair-use terms will be confirmed before activation and paid enrollment.
Can I keep my business number?
Yes, if your number supports the required conditional forwarding. We check your carrier and number during setup. Universal compatibility is not promised.
Will this affect voicemail or caller ID?
It can, depending on your carrier and forwarding configuration. Setup checks how unanswered calls, caller ID and voicemail work together before activation.
How quickly does the first text arrive?
The documented workflow aims to send the initial text about 60 seconds after an unanswered call is detected. Call detection, carrier handling and message delivery can vary. The full owner summary follows intake.
Which number sends the caller’s texts?
The reply sender number and exact number presentation need to be confirmed for your setup. Ask during the compatibility check; do not assume replies come from your public business number.
What if the caller cannot receive texts or never replies?
SMS intake depends on a reachable, text-capable caller number and the caller choosing to respond. A nonresponse does not become a completed intake or a booking.
Does the caller know the conversation is automated?
The examples on this page identify SecondDial as an automated assistant. The live message wording must be checked during setup.
What happens if someone says it is urgent?
The summary includes the caller’s urgency so you can assess the next action. This is not emergency dispatch or a guarantee of an immediate response. For an emergency, contact the appropriate emergency service.
What does setup require?
Request a trial, complete a compatibility and registration check, configure forwarding with help, and make a test call. Activation is manual. We’ll text you within one business day to arrange it; registration and carrier requirements may affect readiness.
When do the 30 trial days begin?
We’ll confirm the trial start date with you during activation. Sending the request does not activate the service.
Are messages unlimited?
The SMS/MMS allowances, exclusions and fair-use policy need confirmation before activation and paid enrollment. This page does not promise unlimited usage.
Who can access enquiry data?
Enquiry details are sent to the business the caller contacted. The published privacy policy also describes telecom processing and legal disclosures. Email us for data access, correction or deletion requests; see the Privacy and Data information pages.
How do cancellation and paid enrollment work?
Cancel anytime by contacting us. Continuing after the trial requires a separate paid enrollment step at $49/month with $0 setup. No credit card is taken for the trial, and no surprise automatic charges follow the request. Billing-period details are confirmed at paid enrollment.
How do I get support?
Email [email protected]. Trial requests receive a text within one business day to arrange activation. General support hours and timezone have not yet been published; no round-the-clock support promise is made.
Your next call is an opportunity to connect
Give your next missed caller
a reason to stay.
Get the details. Call back ready. Take it from there.
Start free trialFirst five plumbing clients: 30 days free · Then $49/month · $0 setup · No credit card · Cancel anytime
We’ll contact you within one business day to check setup and arrange activation.